Responsible Gaming

Q7 Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set personal limits and seek support if gambling begins to affect your wellbeing, relationships or finances.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other rules that can result in losses. Previous results do not predict future outcomes, and a losing run does not make a win more likely. Do not view gambling as an investment, a source of income or a way to recover money that has already been lost.

Article contents

Gamble for entertainment Tools for safer gambling Recognising signs of gambling harm Getting help and protecting your account

Before you play, decide how much time and money you are comfortable spending. Consider that this amount may be lost. Only use money left after essential expenses, including rent or mortgage payments, bills, food, transport, education and other commitments. Never gamble with borrowed money, credit intended for necessities or funds set aside for someone else.

Set a spending limit before you start and do not increase it during a session.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from essential household spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by increasing stakes or continuing to play.
Remember that taking a break or stopping is always an available choice.
Keep your account details private and do not allow another person to gamble using your account.

It can help to keep a record of deposits, withdrawals, time spent playing and the amount won or lost. A clear record may make your gambling patterns easier to understand. If you find it difficult to follow the limits you set, stop gambling and seek support rather than trying to manage the problem alone.

Tools for safer gambling

Depending on the options available through your account, you may be able to use safer gambling controls to manage your activity. These controls are designed to support informed decisions and can include deposit limits, loss limits, wagering or spending limits, session reminders, activity statements, cooling-off periods and temporary or permanent account closure.

Set limits before playing

Choose limits that reflect your personal circumstances and budget. A limit should be realistic, affordable and set before gambling begins. Do not treat a limit as an amount you need to spend. If a limit is reached, accept it as a signal to stop for the relevant period. Changes to limits may not take effect immediately and may be subject to applicable rules or processing requirements.

Take a break or close your account

If gambling is becoming difficult to control, consider using a cooling-off period or requesting account closure. A break can provide space to reflect on your gambling and your reasons for playing. Permanent closure may be more suitable if you do not want to gamble again. Do not open another account to avoid a restriction or closure, and do not ask another person to create or use an account for you.

If you request a restriction, break or closure, Q7 Casino may take steps that are reasonably available to apply it in line with applicable requirements. You remain responsible for protecting access to your devices, passwords and payment methods. Safer gambling tools cannot remove all risk, so use them together with personal limits and honest self-assessment.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect people in different ways. It can involve financial stress, secrecy, conflict, reduced concentration, sleep difficulties, anxiety or changes in work and social activities. You do not need to wait for a serious problem before asking for help.

Spending more time or money gambling than you planned.
Trying to win back losses by gambling more often or with larger amounts.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, selling belongings or missing payments to continue gambling.
Using gambling to escape stress, sadness, loneliness or other difficult feelings.
Neglecting work, study, health, relationships or other responsibilities.
Feeling guilt, shame or regret after gambling but continuing anyway.
Attempting to stop or cut back without being able to do so.

If any of these signs feel familiar, stop and consider speaking with someone you trust or an independent gambling support service. A qualified counsellor can help you understand what is happening and discuss practical next steps without judgement. Support is also available for family members and friends affected by another person’s gambling.

If gambling has contributed to financial difficulty, consider contacting a free financial counselling service in Australia. A financial counsellor can help you review priorities, understand available options and make a plan. Do not try to solve financial pressure by gambling further.

Getting help and protecting your account

Independent support is available throughout Australia through gambling help services, health professionals, financial counsellors and community organisations. You can look for an appropriate service through official Australian government or state and territory resources. These services can provide confidential information, counselling and practical assistance. If you are in immediate danger or believe you may harm yourself or someone else, contact emergency services or an urgent mental health service in your area.

You can also contact Q7 Casino support if you want information about available account controls, activity records, account restrictions or the process for taking a break. Q7 Casino cannot provide medical, psychological, legal or financial advice, and contacting us is not a substitute for independent professional support.

Account and age protection

Online gambling is intended for adults who are legally permitted to participate. Do not allow children or other unauthorised people to access your account. Use a strong, unique password, keep it confidential and sign out on shared devices. Review your device and payment security regularly, and report suspected unauthorised access as soon as possible.

If you believe you have created more than one account, have used another person’s details or cannot control your access to gambling, stop playing and contact support about available restrictions. Providing accurate information helps account protections operate effectively. You should read the applicable account terms and privacy information for further details about verification, account management and the handling of personal information.

Responsible gambling is an ongoing personal commitment. Review your limits regularly, pay attention to changes in your mood or circumstances and be prepared to take a break. Gambling should remain optional, affordable and enjoyable. If it no longer feels that way, stopping and seeking independent help are positive and responsible choices.