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Q7 Casino Privacy Policy
This Privacy Policy explains how Q7 Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It is intended to give players in Australia a clear overview of our privacy practices and the choices available to them. By using the website, you acknowledge that your information may be handled as described below, subject to applicable privacy requirements.
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Information we may collect
Q7 Casino may collect information that you provide directly, information created through your use of the website and information received from services that help us operate the casino. The amount and type of information collected can depend on the services you use, the activity on your account and any verification requirements that apply.
Article contents
Account and identification details
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information needed to confirm that you are eligible to use the services. We may also record communications with support, requests you make and information connected with responsible gambling settings or account restrictions.
Verification information
To help protect the platform and meet applicable obligations, we may request identity or other verification documents. These may include documents or information used to confirm identity, age, location, source of funds or ownership of a payment method. Verification information is handled for account security, anti-fraud checks, prevention of misuse and compliance purposes.
Payments and transactions
We may collect records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transaction information. Payment providers may process payment details directly, and we may receive information needed to confirm, record or support a transaction. Transaction records may also help us answer questions, investigate disputes and identify unusual or unauthorised activity.
Device, usage and cookie data
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, session information and general interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve website performance, support security and understand how the website is used.
How we use personal information
Q7 Casino uses personal information for legitimate operational, security, legal and service-related purposes. We aim to collect and use information that is relevant to these purposes and to avoid using it in ways that are incompatible with the reason it was collected.
- Creating, administering and securing your account.
- Providing casino features, processing requests and recording gaming activity.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Conducting anti-fraud, anti-money-laundering, risk and security checks.
- Detecting suspicious, unlawful, harmful or unauthorised activity.
- Meeting legal, regulatory, tax, financial and responsible gambling obligations.
- Responding to questions, complaints, technical issues and support requests.
- Improving website content, functionality, reliability and user experience.
- Sending service messages, account notices and other necessary communications.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Monitoring the performance of communications and website features where appropriate.
If information is required to provide an account feature, complete verification or meet an obligation, choosing not to provide it may mean that an account cannot be opened, maintained or used fully. We may also use information to enforce our terms, protect the website and its users, investigate complaints and maintain accurate business records.
Marketing choices
You may be able to control promotional communications through the unsubscribe option in a marketing message, your account preferences or by contacting us. You can withdraw consent to marketing at any time by contacting support@q7casino.online. Ending marketing messages will not usually stop essential service communications, including security alerts, transaction updates, verification requests or changes to important terms.
Information from other sources
Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technology providers or other authorised sources. We use such information to support account operations, confirm details, protect against fraud and meet applicable obligations. We expect information received from these sources to be handled in accordance with relevant privacy requirements.
Sharing, security, cookies and retention
When information may be shared
Personal information may be shared with carefully selected service providers that help operate the website and provide services to players. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics and security. They are expected to handle information for authorised purposes and according to appropriate privacy and security requirements.
Information may also be disclosed where necessary to comply with a valid legal request, protect the rights or safety of players or others, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the website and its systems. If the business or its services change ownership or structure, relevant information may be transferred as part of that change, subject to applicable privacy requirements.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure technology and staff or provider procedures. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. Q7 Casino may use them to keep you signed in, remember settings, support security, measure website performance and understand general usage patterns. Some cookies may be provided by service partners that help deliver website functions or analytics. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect website features, account access or the way pages operate.
Storage and retention
Personal information may be stored by Q7 Casino or by service providers in Australia or other locations, depending on how the website and its supporting services are operated. Where information is handled internationally, appropriate safeguards are intended to apply. We keep information for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.
Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, transaction, payment, security or communications records must be kept for a period required by law, even after an account is closed. Records may also be retained for legitimate purposes such as resolving disputes, preventing fraud, meeting reporting obligations and enforcing agreements. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing communications.
Making a data request
To exercise your rights or ask a privacy question, contact Q7 Casino at support@q7casino.online. Please explain what you are requesting and provide enough information for us to identify your account safely. We may need to verify your identity before providing information, making a correction or taking another action. This helps prevent personal information from being disclosed to the wrong person.
- Access: ask for a copy or summary of personal information held about you, subject to applicable limits.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
- Deletion: ask us to remove information that is no longer needed, noting that some records may need to be retained for legal, security or dispute-related reasons.
- Marketing consent: withdraw consent to promotional communications by contacting support@q7casino.online or using an available unsubscribe option.
We will consider and respond to privacy requests within a reasonable timeframe. In some situations, a request may be refused, limited or delayed where permitted or required, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. If this occurs, we will aim to explain the relevant reason.
Children and account information
The website is intended for eligible adults only. We do not knowingly seek to collect personal information from people who are not permitted to use online gambling services. If you believe information has been provided by an ineligible person, please contact support@q7casino.online so the matter can be reviewed and appropriate steps considered.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page occasionally to remain informed about how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy.
